Privacy Policy

Last updated: 14th February 2026

 

This Privacy Policy explains how Pagal Zalim ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit or make a purchase from our website.

We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who We Are

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Business name: Pagal Zalim 
Business type: Independent jewellery brand
Email: Nisha.Davdra@gmail.com
Registered address: 87 Norton Hill Drive, Coventry CV2 3AX

For data protection purposes, we are the data controller of your personal data.

2. Personal Data We Collect

We may collect and process the following types of personal data:

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a) Information you provide to us

• Name

• Email address

• Phone number

• Billing and delivery address

• Payment details (processed securely by third‑party payment providers — we do not store card details)

• Any messages you send to us (contact forms, emails, DMs)

b) Information collected automatically

• IP address

• Browser type and device information

• Pages visited and time spent on our site

• Cookies and similar tracking technologies

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3. How We Use Your Personal Data

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We use your personal data to:

• Process and fulfil orders

• Communicate with you about your purchases

• Provide customer support

• Improve our website, products, and services

• Send marketing communications (only where you have given consent)

• Comply with legal and regulatory obligations

4. Legal Bases for Processing

Under UK GDPR, we rely on the following lawful bases to process your data:

• Contract: to fulfil your order and provide services

• Consent: for marketing communications

• Legal obligation: for accounting, tax, or regulatory purposes

• Legitimate interests: to improve our business and website performance (without overriding your rights)

5. Marketing Communications

If you opt in, we may send you marketing emails about new collections, offers, or brand updates.

You can unsubscribe at any time by clicking the link in our emails or by contacting us directly.

We will never sell or rent your personal data to third parties.

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6. Sharing Your Data

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We may share your personal data with trusted third parties only where necessary, including:

• Wix.com Ltd (our website hosting and e‑commerce platform)

• Payment processors (e.g. Stripe, PayPal, Wix Payments)

• Delivery and courier services

• Email marketing platforms

All third parties are required to respect the security of your data and process it in accordance with UK GDPR.

 

7. International Transfers

 

As we sell jewellery to customers both in the UK and internationally, your personal data may be transferred to and processed outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, including:

• UK adequacy regulations

• Standard contractual clauses approved for use under UK GDPR

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8. Data Retention

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We retain your personal data only for as long as necessary:

• Order and transaction data: up to 6 years (for tax and legal purposes)

• Marketing data: until you withdraw consent

• Customer enquiries: as long as required to resolve your query

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

To exercise your rights, please contact us at nisha.davdra@gmail.com

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10. Cookies

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Our website is hosted on Wix, which uses cookies and similar technologies to ensure the site functions properly, analyse performance, and support marketing activities.

Where required by law, we will ask for your consent before placing non‑essential cookies on your device.

You can manage or withdraw your cookie preferences at any time via your browser settings or our cookie consent banner. For more information, please see our Cookie Policy.

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11. Data Security

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We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.

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12. Complaints

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If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Phone: 0303 123 1113

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at Nisha.davdra@gmail..com